Jennifer McAdams

Unified Messaging systems offer enterprise users a common interface for e-mail, voice mail and faxes. The technology works by snapping up voice messages, often stored as WAV files; converting these audio chunks to text; and depositing them in a user

Along with the boost that unified messaging is enjoying from SIP, the technology is expected to get another shot in the arm later this year or in early 2007 when Microsoft releases Exchange 12, which will include a UM component.

Change is now the only constant in most corporate IT shops. Not only do today