Announcing the Canadian Red Cross Community Healthcare Services as its first client last December, Traxion Technologies Inc. has launched business continuity and disaster recovery services targeted at small and medium-sized businesses (SMBs) seeking to secure their critical business systems and information against outages.
Business continuity is important for all industries but the cost of downtime affects the financial industry significantly more than all other vertical markets, costing as much as US$4.5 million per hour of outage in the U.S. alone, according to The Yankee Group.
General Motors' (GM) Saturn Division has contracted with Global services company EDS to migrate Saturn's U.S.-based retail facilities from a distributed dealer management system environment to an EDS-hosted application service provider (ASP) environment.
The Ford Motor Company has purchased and installed SGI Reality Center technology from Silicon Graphics, Inc. (SGI) for its North American car visualization facility.
A successful CRM implementation requires solid change management procedures and the right mix of IT workers and end users working together on the project.