Gus Tai

Outsourcing Web-based services is clearly a trend among Fortune 500 companies. For busy chief information officers, the possibility of buying software and services "by the drink" is enticing. These services not only deliver more flexibility and lower cost, but they also promise economies of scale and improved service from focused experts. Savings vary but could run into millions of dollars per year. Which Web services should you outsource? And will the benefits deliver value to your company and customers?