Graham J. McFarlane

In the first part of "Success & the CIO" we examined the dual role of the CIO: co-leading business change and managing information technology....

It's not uncommon for CIOs to have the boom lowered on them without reallyrnunderstanding why their services are no longer required. In this two-part article, we explore what it takes to be a successful CIO. Part One looks at the role of the CIO andrnsome of the challenges in fulfilling these expectations.

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CP Rail's 'I.S. Dashboard' allows I.S. leaders to gauge their performance on important management dynamics, take corrective action when appropriate, and communicate results to all stakeholders.

During the mid-1990s, Robert Kaplan and Dick Norton developed the ideas for a Balanced Scorecard (BSC) approach...