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Glenn Weir

Content writer at IT World Canada. Book lover. Futurist. Sports nut. Once and future author. Would-be intellect. Irish-born, Canadian-raised.

Articles by Glenn Weir

Top three trends driving customer-first call centres

Glenn Weir -
With repeated studies showing that customer service is more important than price when it comes to purchases, many organizations are ramping up their call...

Fairness and sustainability: New priorities for business?

Glenn Weir -
Even as the pandemic continues to send shockwaves through the economy, Canadians are looking for businesses to enhance their focus on inequality, inequity, and environmental sustainability. That's the finding of a new study

Turning healthcare challenges into healthcare opportunities

Glenn Weir -
The volume of information created in healthcare is expected to grow faster than in any other sector over the next seven years, leaving healthcare...

Most companies reacted well to the crisis but it’s time to evolve

Glenn Weir -
The global health crisis has forced companies to think outside the usual bounds and act quickly to keep operations running smoothly. But businesses that...

Getting on the right side of multi-cloud security

Glenn Weir -
It turns out that when it comes to cloud, you can have too much of a good thing. Some organizations that have moved into...

Escalating cyber war demands new approaches

Glenn Weir -
It’s a common adage among cybersecurity defenders that they have to be right 100 per cent of the time while criminals only have to...

AppDynamics offers visibility plus at a time of rising complexity

Glenn Weir -
Business leaders in 2020 forced to adopt a more digitally-driven model to compete in the changing marketplace have had a bumpy ride. While some...

Positioned for success: Why Canada’s leading realtor was ready for the new normal

Glenn Weir -
As a frontrunner in the use of digital property search and interactive mapping technology, Royal LePage (RLP) was a step ahead of the COVID-19...
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