I’ve had the pleasure of being one of the judges for Computer Dealer News’ annual Channel Elite Awards (www.itbusiness.ca/cea/index.html) for the past two years....
Success in most outsourcing agreements is measured by defined service levels, often contained in an appendix of the contract entitled “Service Level Agreement (SLA).”...
One goal of an outsourcing contract is to keep the technology fresh to take advantage of the ever improving price/performance of the next generation....
A good outsourcing contract should tell a story. In plain, easy to understand, it should outline what services and responsibilities each party to the...