Geoff Hart

Geoff Hart - July 27, 2000

We technical writers have a mantra that we mutter quietly whenever someone asks an "obvious" question about...

Geoff Hart - June 15, 2000

In a previous column I discussed how on-screen clues called affordances help the users of your software...

Geoff Hart - May 4, 2000

Complexity fascinates me: the more I learn about how computer hardware interacts with software, including the operating...

Geoff Hart - December 16, 1999

Over the past few years, most network managers have received at least one panicked message warning of...

Geoff Hart - October 21, 1999

Like most computer professionals, you've probably had your fill of preparations for the year 2000. Ideally, you...

Geoff Hart - August 26, 1999

In my previous column, I invoked the "Garbage in, garbage out" law to explain the need for...

Geoff Hart - July 29, 1999

There's an ancient law of computing that goes something like this: the results of any calculation can...

Geoff Hart - July 1, 1999

Devil's advocates can bridge the two solitudesHaving worn the technical-support hat, I know on a visceral level what it's like to work ...

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