Denise Dubie

Altiris Inc. this week introduced an upgraded version of its help desk software that's designed to cut down on support calls by automating fixes and letting end users help themselves.

When Toronto came under the threat of the severe acute respiratory syndrome virus last year, Joanne Pearson had to shut down operations at the...

Time Warner Cable's Columbus, Ohio, call centre a few years ago didn't exactly have the best way to track trouble tickets.

Hewlett-Packard Co. Thursday announced its intentions to acquire TruLogica Inc. and roll the company's user provisioning software into HP's larger OpenView management portfolio.

BMC Software Inc. Monday announced it has upgraded its mainframe management software to give bandwidth and capacity priority to mission-critical IP applications in those environments.

With overall IT budgets expected to increase this year, industry watchers are looking for customers to satisfy pent-up demand for software products, in particular those for securing networks and improving customer relations.

IDC recently announced its annual IT predictions for the coming year, and according to the research firm's worldwide analysis, spending will increase and infrastructure will evolve to better support business-driven initiatives.

IDC recently announced its annual IT predictions for the coming year, and according to the research firm's worldwide analysis, spending will increase and infrastructure will evolve to better support business-driven initiatives.