Recently I had to make a purchase from a major retailer via the telephone and I felt a lot like that guy in the TV commercial who calls in for customer support and can
Chatting with the panelists at our spring roundtable, I was once again reminded of how many CIOs are golfers these days. Like me, it seems like most of you can
For organizations with several different operating units, there is great advantage in being able to provide customers a single uniform window into the business. With the building of a world-class business intelligence tool, Rogers Communications Inc. is not only moving towards making itself 'transparent' to its customers, it is also honing its marketing capabilities to a fine edge.