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HomeAuthorsPosts by Cindy Baker

Cindy Baker

Cindy Baker has over 20 years of experience in IT-related fields in the public and private sectors, as a lawyer and strategic advisor. She is a former broadcast journalist, currently working as a consultant, freelance writer and editor.

Articles by Cindy Baker

How to provide a five-star digital customer experience

Cindy Baker -
Bryan Whitmarsh, senior principal product manager with CA Technologies explains how business intelligence tools can help businesses deliver better service in an omnichannel world.

Time is of the essence to capitalize on the Internet of Things

Cindy Baker -
While Canadian businesses want to invest in IoT for cost reductions and improve maintenance tasks, security concerns may prove an obstacle.

Why 2017 is the year to go digital in customer onboarding

Cindy Baker -
Transforming the customer onboarding experience around e-signing is about more than the simple act of signing. You have to consider what’s involved in the entire work flow.

Are you ready for the new anti-money laundering rules?

Cindy Baker -
Financial institutions have until June 17, 2017 to ensure they’re following the new rules introduced under the Proceeds of Crime (Money Laundering) Anti-Terrorist Financing Act (PCMLTFA).

The latest ransomware trends call for urgent defence measures

Cindy Baker -
The number one way to minimize the impact of ransomware attacks is to back up your data, expert tells webinar

Managing microservices: How to get big benefits from a small service architecture

Cindy Baker -
Companies should consider their biggest pain points and their most important business areas, according to experts

Striking the right balance between security and mobility strategies

Cindy Baker -
The majority of IT decision-makers say that although a mobility strategy is a priority, controls to address mobile security challenges are a source of...

Clearing up the confusion over cloud security

Cindy Baker -
Most organizations aren’t clear on what they, and their providers, should be doing to secure their cloud services, according to a new IDC report. The...
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