Two Vancouver-based companies have signed a licensing agreement to offer Web-to-telephone services to business customers, but one industry analyst says the market for such things is not the lucrative area that it was five years ago.
Pittsburgh, Pa.-based Marconi Services entered the network security services market in January with the announcement of a partnership with Internet Security Systems Inc. to launch the Marconi Security Services suite.
Due to government initiatives and the cooperation of the networking and telecommunications industries the Maritimes have created a thriving communications and networking community.
A discussion on call centres brings to mind a vision of scores of computer terminals in a room with a person sitting behind each and every one of those terminals wearing a headset. The call centre representatives are busily tapping on keys as they try to keep up with the demand of people who have either called in for help or are the target of telemarketing pitches.
The Maritime provinces are quite possibly one of the last areas in Canada one thinks of when a discussion on the high-tech centres of the country begins.
San Jose, Calif.-based Cisco Systems Inc. launched two new service provider platforms in January under its IP+Optical strategy, but one analyst says the company is still playing catch-up in the optical networking market.