Chris Johnsen

Although information systems are a vital part of today's organizations, they still often fail to get the attention from senior management that they require. That fact was illustrated in the findings of a survey of North American CIOs conducted by Deloitte Consulting in 1998. When asked to identify why many ERP implementations ran into trouble, respondents pointed to a lack of appropriate management practices. Among the 10 leading reasons these CIOs gave for ERP failures were factors such as a lack of key executive involvement; improper planning, scoping and visioning; insufficient management education; poor resource allocation; and lack of mid-management motivation.