Twenty years ago there were few jobs which required the use of computers. Today, there are few jobs that do not require some computer knowledge. The net result is millions of relative neophytes making life hell for IT support men and women the world over.
In the days of yore, text chat was non existent, voice mail responded to with some latency and e-mail often went to Web masters instead of the help desk.
American and Canadian business leaders often differ in the way they perceive the state of the economy. The results from a recent Deloitte & Touche Technology Fast 500 CEO survey demonstrates this difference.