Chris Conrath

It is not that often we sign agreements without reading them. But read a long-winded multi-thousand word software end-user licence agreement? Not a chance.

With the phenomenal growth of the Internet, buying, selling and trading music online was only a matter of time. Two outcomes should have come as no surprise.

Extensible Markup Language (XML) is a language like any other. It

A recent Forrester Research Canada Inc. report, Stop Wasting Your Wireless Budgets, found that companies are caught up in the hype and buzz surrounding wireless applications and devices but that they are used, for the most part, solely for personal information management (PIM).

During a session at the recent Comdex Canada 2001 in Toronto several IT experts dissected some of the basic problems that are pervasive in the help desk world

Though call centre technology has advanced over the years, only recently has it been that communication integration is capable of responding in a coherent fashion to customer queries across a variety of devices. In the days of yore, text chat was nonexistent, voice mail was responded to with some latency, and e-mail often went to Web masters instead of the help desk.

In the Canadian media, hackles are often raised when the words

For all the hype in the industry, computer technology