The Ipsos Reid BlackBerry ROI Study, 2004 found the following results in the U.S. (not confined to government users): The typical (median) end user converts 47 minutes of downtime into productive time per day. This equates to 196 hours per user per year in recovered downtime.
Bell Canada says that approximately half its existing client base for VoIP is public sector, with education and federal government departments representing the lion