Ann Bednarz

While many companies have the technology in place to handle electronic payments, the majority of business deals still depend on paper cheques. But that may be changing as enterprises look to overhaul inefficient financial processes, industry watchers say.

Art Technology Group Inc. Tuesday announced plans to acquire Primus Knowledge Solutions Inc. in an all-stock transaction valued between US$30 million and US$33 million

Adlex Inc. has unveiled gear that monitors IT service levels by collecting user session information and analyzing performance metrics.

SageMetrics Corp. has updated its hosted Web analytics software, which is designed to give companies feedback on how visitors are using their Web sites.

One month into its existence as a public company, Salesforce.com Inc. is playing up the appeal of its hosted CRM offering for large organizations.

Economics lured Hemant Kurande to look to India, his birthplace, for more affordable engineering talent. Three years ago his company hired two service providers to do some core programming for a line of storage management products.

Salesnet Inc. Monday launched three versions of its hosted CRM software, designed for companies in the telecommunications, commercial lending, and advertising/media industries.

PeopleSoft Inc. and Siebel Systems Inc. this week announced upgraded versions of their respective CRM products.