Amy Helen Johnson

Information security specialists have it a little better than other IT professionals in today's tight job market, but not by much. That's according to Jim Wade, senior vice president and chief information security officer at financial services firm KeyCorp in Cleveland.

In February 1999, 120,000 employees of Norwest Corp. and Wells Fargo & Co. were worried about how a forthcoming merger would affect their benefits. Faced with the prospect of handling questions from the employees, the administrative arm of San Francisco-based Wells Fargo decided to implement a new knowledge-management system for its human resources call centre employees.

In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative he dubbed "Ernie."

Netscan iPublishing Inc., a legislative and regulatory information publisher on the Web, shuffles 10GB of data per...

Building a data warehouse is on the short list of Potential IT Projects From Hell. It isn't...

Employees need several hundred pages' worth of products, policies and procedures to service customers of San Francisco-based...