McDonalds plans to launch thousands of new self-serve kiosks, DNA testing and genealogy service MyHeritage admits it got hacked; and Facebook faces tough questions - again.
While technology continues to improve the omnichannel experience for customers, more than half of Canadians still prefer to get answers quickly over the phone. But there’s a serious problem - when the phone rings, they’re barely picking up.
Reddit surpasses Facebook to become the third most visited website in the U.S., Waymo is getting more than 60,000 minivans, and California approves some strict net neutrality rules.