Alden Cuddihey

Any technology can be said to improve a government's operations and inefficiencies, but it doesn't matter how sophisticated the programming or equipment is if left underutilized. Just because you build it, doesn't mean anyone will actually use it. Without appropriate consideration to adoption, a project can be destined to fail.

Any technology can be said to improve a government's operations and inefficiencies, but it doesn't matter how sophisticated the programming or equipment is if left underutilized. Just because you build it, doesn't mean anyone will actually use it. Without appropriate consideration to adoption, a project can be destined to fail.

After years of rapid development in e-government around the world, Accenture has detected a slowing of advances. It takes governments longer to make noticeable improvements as the picture of leadership in customer service becomes more complex. And more visionary, citizen-centric strategies and cross-cutting initiatives needed time to take hold and develop proven results.

After years of rapid development in e-government around the world, Accenture has detected a slowing of advances. It takes governments longer to make noticeable improvements as the picture of leadership in customer service becomes more complex. And more visionary, citizen-centric strategies and cross-cutting initiatives needed time to take hold and develop proven results.

Canada is No. 1 again - but in a new game, with new rules. Accenture