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Dave Webb
In this audio interview, Heather Callaghan, manager of information and business development with the city of Toronto’s 311 program, explains how voice analytics helps the city deliver a more effective and efficient call centre experience.
 
 
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Jim Love, Chief Content Officer, IT World Canada

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Dave Webb
Dave Webb
Dave Webb is a freelance editor and writer. A veteran journalist of more than 20 years' experience (15 of them in technology), he has held senior editorial positions with a number of technology publications. He was honoured with an Andersen Consulting Award for Excellence in Business Journalism in 2000, and several Canadian Online Publishing Awards as part of the ComputerWorld Canada team.
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