That’s not it
Pilot fish installs a new monitor for a user – and then promptly gets a request for a replacement monitor. The user’s complaint: “After you installed the new monitor, I booted up this morning and started getting the message that my mailbox is full. Please install a monitor that does not give me this message. I need to be able to get new mail.”
Malfunctioning parts
“The cursor would be OK for a moment, then would leap to an extreme of the screen,” says pilot fish, who tries swapping in a replacement. Same problem. “I pushed the mouse away from me and onto the desktop. Then it behaved. Who would have thought that it would be the mat that was malfunctioning?”
Hello, Dali
Trouble ticket reads, “My keyboard has melted.” And so it has. The numeric keypad had clumped together, and the Enter key had started to blend into the Shift key.What happened? After spilling water on it, the user decided to dry it herself – on an electric heater. “Then she started to explain to the user across the way what she was doing,” says fish, “which led to a conversation about PC problems, and she lost track of the time.”
Unreal
Regional admin at this insurance company calls pilot fish to complain that she has lost access to the adjuster management system. “She says she was able to access the system yesterday but can’t log in today,” fish says. “I go through the logs and determine that her ID has been deactivated – by her. When I ask her about it, she says that since she is an admin and not a real adjuster, she decided to deactivate her ID so that only adjusters are active in the system.”
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