Organizations now have another option to help them extend Voice over Internet Protocol (VoIP) and private branch exchange (PBX) capabilities to mobile personnel using smart phones and tablet devices powered by Google’s Android or Apple’s iOS operating systems.
Primus Softphone enables Hosted PBX (HPBX) customers to recreate the “in-office” experience and allows users make and receive high-quality voice calls from their computers or mobile devices via a Wi-Fi or 3G/4G mobile data connection.
The system offers the administrator full control over the end users abilities to use the application, which allows enterprises to exert some level of control in a bring your own device BYOD) environment.
“Primus Softphone enables our Hosted PBX customers to realize significant cost savings, and enhanced productivity by extending all of the benefits that customers enjoy on their desktops to any mobile device,” said Nilpa Srivastava, VP, Primus Business Services.
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He said the softphone system will help improve productivity and minimize costs by offloading calls to Wi-Fi in places such as offices, airports and hotels.
For instance, the company said, travelers using mobile devices without United States roaming rate plans can typically expect to pay up to $1.45/minute (plus taxes) on roaming charges – that’s over $43 for a 30 minute call. With a Primus Softphone, customers will see these immediate savings.
The Primus product integrates with hosted PBX, and gives users complete control to modify HPBX features like call forwarding from their mobile softphones. Users can access time saving features such as four-digit extension calling, company voicemail, call transfers and audio conferencing, as well as move calls between their desktop and mobile softphones via a call continuity feature.
The system uses CounterPath’s industry-standard Bria softphone technology and features a clean and intuitive interface with quick access to in-call management features such as add call, mute, hold and speakerphone.
A separate navigation pane provides easy, one-touch access to options including voicemail, call history and contacts. The app also supports multiple VoIP accounts and session initiation protocols (SIP), allowing users to access their personal or business accounts while simultaneously utilizing other applications.