There’s “no wrong door” to Toronto, says Steven Wong. Or there shouldn’t be.
In a review at the Lac Carling Congress of 211toronto.ca, the online version of an increasingly popular information service, Wong and colleagues Cheryl May and Drew Wesley stressed that such programs should be easily accessible to everyone – meaning “no wrong door.”
The 211 service delivers information on community, social, health and government services in Toronto. Originally developed as a telephone service, with roots in well-known 411 and 911 operations, it has since added an online version in 211toronto.ca. The telephone service provides information in up to 150 languages.
Wong said 211toronto.ca was developed by Community Information Toronto (CIT), a provider of information and referral services, with assistance from HRDC, United Way Toronto, the Ontario Ministry of Training, Colleges and Universities and the City of Toronto, among others.