Measuring Success

There’s not much to argue with in those oft-quoted lines from Prime Minister Jean Chretien. At the very least, they give the stamp of authority to the federal government’s challenging exercise in e-government. They can be — and are — quoted by politicians and by managers across the government to establish a target for measuring the success of a key element of the government’s platform and to keep planners and programmers on target. And, to recast an old coin, there’s nothing wrong with that.