Tryvium Desk is an Enterprise grade engagement platform powered by AI. The chatbots are best used in service desk, help desk and contact centers.  Tryvium is a strong transformation tool for digital workplace, automates internal processes and provide most comprehensive employee engagement & experience platform.

Tryvium bots and its engagement layer is built on MS Teams, directly increases your RoI for MS Teams. It also integrates with leading ITSM & HRIS tools to provide meaningful automations and insights. Its context analysis capability can interpret intents, learn, and understand emotions to deliver more human-like interactions.

Visual & Conversational IVR significantly increases customer engagement and agent productivity. Ability to identify the skilled support executive with intelligent routing

The multi-channel, multilingual capability is ideal for global deployments and regional operations. The command center dashboard helps supervisors monitor metrics, manage bots, manager chats and agents. It also comes with a rich analytical engine and reports.

Features:

• Chatbot
• Visual IVR
• Live Agent Routing
• Intelligent Routing Engine
• Priority Routing
• Knowledge base integration
• Auto Ticketing & Auto Resolution
• Multi-channel service desk (Chat & voice)
• Multi lingual chatbot
• Conversational Intelligence with NLP Integration
• Cognitive Functions (sentiment and predictive analysis)
• Context Understanding (Analysis)
• Admin Console - Bot Configuration, Monitoring, Performance Analysis and Reports
• File Sharing
• Queue Position
• Agent Chat Invite
• Conference Invite
• Agent context window
• Life Supervision
• Integration with ITSM, HRMS, CRM tools

Business Benefits:

• Reduce cost of service delivery
• ?Reduce mean time to respond 
• Reduce Mean time to resolve
• Increased auto resolutions
• 24//7 Service Availability
• Increase ESAT, CSAT, and NPS.
• End-to-End Visibility (Insights on service level performance, bottlenecks, team’s performance, etc.)
• Productivity Measurement (Performance monitoring)
• Improved employee engagement & experience 
• Increase self service and automated services