Heartbeat reveals human emotions so you can truly understand people: your customers, shoppers, consumers, employees, patients.

Heartbeat's award-winning software-as-a-service (SaaS) uncovers a wide range of emotions in unstructured text data, including open-ended survey responses, product reviews, customer feedback, employee surveys, and social media. We harness the power of Natural Language Processing and Supervised Machine Learning to provide an unprecedented, deep analysis of the emotional drivers of behaviour. Our platform quickly transforms text input from any source into ten primary and a hundred secondary emotion categories, which are derived from thousands of words and phrases. These emotion categories offer revealing insight into the "deep why" behind behavior, and are accessible through a user-friendly dashboard within minutes.