![100282857](https://i.itworldcanada.com/wp-content/uploads/2013/07/100282857-696x464.jpg)
Cisco takes the uncertainty out of the equation with this white paper that examines and breaks down the ROI of their SMARTnet service – a technical support service for an organization’s IT staff. This report examines the cost and performance benefits for a “composite organization”, based on the experiences of four Cisco customers that resulted in an overall ROI of 206 percent.